Being regular visitors of Udaipur we have tried almost all the good properties lncluding shivniwas , fatehprakash, ramada etc. This time we tried Raddison and it completely ruined our last trip.
Starting from slow Check In Process to everything.
Valet parking was not available.
We were two couple travelling and after check in we were told to wait in one room as the maintenance guys were waiting to repair the other room’s AC. We reached there at around 2:30 and that is well after 2 PM and a brand like Radisson atleast should be ready on time.
Then after there were no towels in the room , when asked for the same ,the guy came with 2 stinky towels and 1 box of disposable tissue. I don’t understand how do they train their housekeeping staff. And again this was after 3 phone calls and my wife got to the reception and told if things were not proper we would leave immediately. Smelling towels were the worst part. Never ever have seen such bad towels.
In room dining phone was never picked up. We had to call reception and request them to transfer the call to Dining. Club sandwich came cold ( It was grilled by the way) .
Exhaust of the Bathroom NOT working. LIght in front of the Mirror not working. Dirty Bathtub with black spots. I understand the property is pretty old but atleast the basic things should be maintained .
When we left for the city we left the tray of our food outside of our room and when we came at around 12 AM it was still lying there .
Room refrigerator was not working. Few plugs and lights not working
And the worst part , suddenly at 12 AM some furious guest shouted and woke up the whole hotel. Imagine the trouble guests having and getting so angry at 12 AM.
Breakfast was acceptable.
I was warned not to visit this property but still we tried and probably it was my worst decision ever.
Location : Little away from the Fatehsagar Lake and accessible easily
Room Service : I’d give zero to room service. Very pathetic services. Grilled Sandwiches were served cold
Food : Breakfast was acceptable with very good choices.
Cleanliness : Minus points. Horrible room condition.